Ordering, Shipping and Distribution
Q: Why do I have to apply to be a distributor?
A: All distribution must be approved by Caterpillar Corporate.
Q: Are the items on the site covered by a warranty?
A: We believe you will be pleased with the quality of Cat® products, which are guaranteed against defective material and workmanship.
Q: What is your standard order lead time?
A: Standard lead time for most orders is 24 hours, plus additional time for any re-handling that may be required.
Q: Are you able to provide advance ship notices (ASN)?
A: Yes, this option is available for our EDI customers. Please contact us for details.
Q: Can I purchase a single item from Cat mobile accessories directly?
A: Our primary customers are distributors and retailers. Although we do not sell to the general public directly, we would be happy to direct you to a Cat retailer or distributor in your area. Please contact us for assistance.
Q: Is Cat mobile accessories capable of electronic transfers or electronic data interchange (EDI)?
A: Yes. To learn more about our EDI capabilities, please contact us.
Q: Can I combine shipments with other non-Cat products?
Q: Does Cat mobile accessories distribute goods outside of the United States?
A: Partnerships with select distributors are available throughout the world. Contact us to learn more about our direct import program.
Products, Labeling and Care
Q: Are all of your products UPC coded?
A: All Cat products have a corresponding UPC Code. All tagged goods are labeled with the related UPC-A barcode for retail scanning purposes.